Detailed answer

• 1、AliExpress Official Store:
  https://www.aliexpress.com/store/1101398733
• 2、Rogbid Official Store
  https://store.rogbid.com
• 3、AliExpress Online Store
  https://www.aliexpress.com/store/1101580144
• 4、Global Partners
  Amazon, eBay, Lazada, Shopee, Banggood, Tomtop, Geekbuy, DX Store, etc.

• 1、Dispatch/Processing time
  Generally, all ROGBID store orders will be sent out within 2 business day, but 3 - 5 working days when out of stock.
• 2、Delivery time
  It's based on the shipping way. It takes 10-30 working days by Free & Standard and 3-8 working days by Expedited.
• 3、Track my order
  You can track it in "MY ORDER" page, or check it at https://store.rogbid.com/apps/17TRACK

• 1、Modify/Cancel my order
  Generally, after placing an order, the system will automatically recognize and process the order. If you need to change/cancel the order, please contact the official service email sonapang@rogbid.com as soon as possible.
• 2、Apply for refund & return
  All products support 7-days return & refund for no reason. If you need to return the goods, please contact the official service email sonapang@rogbid.com

• 1、Payment method
  The official ROGBID store supports payment methods provided by the US company PAYPAL, as well as Master, Visa, Samsung Pay and Bitcoin payment provided by the UK company FASTERPAY.

• 1、Does my order include the tax？
  The order price does not include tax. About Custom Duty, we can't guarantee it's free. It depends on your local customs. Sincerely hope you understand!

• 1、How many moths warranty for my products?
  We offer 12-month warranty. But we can't offer warranty service for products which have Man-made damage, including but not limited to: bumped by user/fall in water by user / disassemble by user / other man-made damage detected by the official service center. If you have any problems, Please contact the official after-sales email: after-sales@rogbid.com
• 2、7-Day no reason refund
  You can get fully refund within 7-day since from the date of delivery(buyer will responsibility for the freight fees for returning).

• 1、Where to send the product back?
  If we made agreement to you. We will provide our warehouse address and notice matters to you. And you need return your device according our proposition.

• 1、Repair parts available？
  No. You need to ship your product back to get free repair. The fee of shipping back should be covered by yourself and we will cover the fee to ship it back to you.
• 2、Repair notice
  Please backup all your data 'cause our engineer may reset your device.

• 1、Set up a new 4G Watch
  ①Check out your device with accessories. ②Insert your SIM for 4G Models, then turn it on. ③Select a language. ④Connect to Wi-Fi. ⑤Download the App and pair with your phone ⑥Make sure everything is up to date by check system status and wireless update. ⑦Start to update/download Apps and enjoy the journey with your new ROGBID phone.
• 2、Set up your watch without 4G feature
  ①Check out your device with accessories. ②Turn it on. ③Download the App and pair with your phone ④That's it！

• 1、My watch can't turn on/change
  ①Change the charger with different power to try to charge the smartwatch for 30 minutes ②Please contact the official after-sales service to get a new charging cable ③For Android smartwatch, please Flash ROM. Download flashing tools, drivers and firmware at https://community.rogbid.com/ ④If all works are done but issues still excite, please contact official after-sale email: afer-sales@rogbid.com

• 1、Battery can't be fully charged
  Restore the factory settings of the smartwatch then charge it. For 4G smartwatch, please try to root the system. If it doesn't work, download flashing tools, drivers and firmware at https://community.rogbid.com/

• 1、Unable to enter system
  After the battery runs out, recharge the smartwatch then turn it on. For 4G smartwatch, please try to root the system. If it doesn't work, download flashing tools, drivers and firmware at https://community.rogbid.com/

• 1、Can't connect with the App
  ①Follow the steps in the manual to connect. ②Clear all paired Bluetooth devices on the phone, restart the phone and reconnect according to the instructions. ③Restore the watch to factory settings, uninstall and reinstall the APP. ④Try to use other mobile phones to connect to the watch.

• 1、Bluetooth is automatically disconnected？
  ①Please confirm whether the APP can run normally in the background of the mobile phone, Android mobile phones usually need to whitelist the App in the settings to prevent the system from automatically closing the App after the screen is off. ②Please confirm whether you have manually closed the App. ③Please reset the watch, uninstall and install the App again on the phone, reconnect the phone with the watch. ④Please use other mobile phones to connect to the watch.

• 1、White screen/line/fancy screen...
  Please contact the official after-sales service at sonapang@rogbid.com, we will help you solve the problem or suggest returning it for repair according to your problem.

• 1、Message can't sync
  ①Please confirm whether the notification of the app is turned on. ②Please confirm whether the notification of the APP is allowed in the notification bar. ③It is recommended to reconnect according to the manual. During the connection process, you need to allow the notifications of the APP. ④Please confirm whether the Do Not Disturb mode is turned on on the watch or APP so the message is blocked.

• 1、Heart rate date is inaccurate
  Wearable Devices monitors human activities through electronic sensors, and they are at the consumer electuonics level. It's normal for certain deviation.please treat data objectively. Please do not compare it with professional medical equipment.
• 2、Heart rate monitor works unwell
  ①Please confirm whether the watch is worn correctly, the watch must be fully fitted to your wrist. ②Please confirm whether it is the latest version; To check the system version of Android watch: setting-about watch-wireless upgrade; Or open the APP on the phone, find the firmware update option. ③Enter the heart rate test when you are not wearing the watch, and check whether the heart rate sensor is flickering. If the light does not flicker, it is most likely a hardware failure. Please contact the official after-sales service; ④Restore the factory settings.

• 1、Inaccurate exercise data
  ①Bluetooth watch: Set personal age, height, weight and other information in the APP to increase the accuracy of the data. ②Please try to restore factory settings. ③Update to the latest software, and we will continue to optimize related algorithms. ④To check the system version of Android watch: setting-about watch-wireless upgrade; Or open the APP on the phone, find the firmware update option.

• 1、SIM Card not recognized
  ①Contact the operator to confirm the network frequency band used by the SIM card, and then confirm whether the watch manual lists support for this frequency band, if not, it is recommended to replace the sim card. ②Confirm whether the SIM card is damaged. ③Check whether the shrapnel of the SIM cardholder of the watch is obviously deformed or dirty. If there is such a phenomenon, the customer can try to clean it. ④If the above plan is invalid, please contact the official after-sales email at after-sales@rogbid.com

• 1、GPS can't locate
  ①Please check watch-settings-connection-GPS, check whether GPS is turned on, and set GPS to high-precision mode. ②When using the GPS function for the first time, please use GPS positioning in an open outdoor area. After the first GPS positioning of the city, the subsequent use of GPS positioning will be faster. ③It is recommended to insert the SIM card, turn on the network data switch, and connect the watch to the mobile phone through the APP to assist in fast positioning.

• 1、Forget your password
  Download flashing tools, drivers and firmware at https://community.rogbid.com/

• 1、Software update
  ①To update the Android watch: After the watch is connected to the network, enter the settings-about the watch-wireless upgrade, check the new version to update. ②To update the Bluetooth watch: find "firmware upgrade" on the mobile phone APP to update. 【Tip】: When operating the upgrade, please make sure that the battery is at least 70%.

• 1、Forgot your password
  If you get into trouble with forgetting your password, you are suggested to select "Forget password" in bottom right corner at log in window. And your register mailbox will get an email for confirmation. Following these steps, you will get a chance to set a new password for your account.
• 2、Change your password
  If you need change your old password for more security, you need make sure your account logged in and select "Change Password". It means you need enter current password and enter new password twice to successfully change the password.

• 1、Discount Coupons
  ①10%OFF for first subscribe. ②Monthly Coupons for you. ③Limited Coupons only subscribers.